LuxyBook is a platform and application that enables salons to manage bookings, payments, marketing, and clients in one place. Clients can book appointments online, and you have full control over the calendar.

LuxyBook can be used by all professionals in the beauty industry: hairdressers, barbers, beauticians, manicure/pedicure specialists, spa centers, and similar salons.

LuxyBook currently supports salons in Croatia and wider region. We plan to expand to other countries in the near future.

All types of salons and individual beauty service providers can use LuxyBook. Whether you offer haircuts, manicures, massages, or makeup, LuxyBook can manage your appointments and clients.

No, LuxyBook is suitable for both small and large salons. Whether you have one employee or an entire team, you can use it.

LuxyBook doesn't replace a person but automates scheduling and reduces the number of phone calls, saving time and reducing errors.

Faster booking, fewer 'no-show' appointments, automated reminders, calendar management, performance tracking, and marketing tools – all in one application.

Yes, LuxyBook can integrate or work in parallel, and all client and appointment data can be transferred from the existing system.

Clients can book appointments directly from the LuxyBook app, your salon's website, or via the link you send them.

Yes, clients can cancel or change appointments themselves according to your cancellation policy, and you will be automatically notified.

Yes, you can set restrictions per day, per employee, or service type.

All appointments are displayed in real-time in your dashboard, with status of confirmed, canceled, or pending.

You can choose the option of automatic confirmation or manual approval of appointments.

Use the built-in Waitlist and promotional tools to notify clients about available slots.

Reminders are sent automatically via SMS or push notifications, according to your settings.

Yes, LuxyBook enables online booking at any time of day or night.

Set rules for deposit or full advance payment via LuxyBook Payment System via PayPal or in the near future POS Systems.

PayPal, cards (Visa, MasterCard), POS devices, and other partners.

If a client doesn't show up or cancels according to the rules, LuxyBook automatically charges the deposit or fee. Of course, this needs to be set first in the Salon settings.

Fees are transparent and depend on the payment method; details are visible in your dashboard.

All money goes directly to your bank account or PayPal, depending on your settings.

Yes, you can create special deposit or advance payment options only for new clients.

You can create special codes or book group appointments marked as Friends & Family.

Yes, you can assign discounts and special appointments for this client group.

All appointments are recorded in the dashboard and you can track which clients use the Friends & Family option.

Yes, you can set a maximum number of appointments per day.

Check your internet connection, restart the app or device. If the problem persists, contact LuxyBook support.

Check if the device is connected to the internet and if the app is updated. Synchronization is usually resolved by restarting the app.

There may be an error in filters or time zone. Check settings and refresh the app.

Check if the client has entered correct contact information and activated notifications.

Click 'Forgot password' on the login screen and follow the reset instructions.

Use the 'Report problem' option in the app or contact support via email.

All data is stored encrypted and in accordance with GDPR standards.

Yes, all transactions are processed via a secure and encrypted platform.

LuxyBook uses security protocols, 2FA, and regularly monitors access.

In the dashboard you have options to change password, authentication, and employee access permissions.

No, LuxyBook does not store client card data. All payments go through a secure third party (PayPal, POS).

You can activate 2FA in security settings and it uses a code sent to mobile or email during login.

Clients can leave a review directly in the app or via the link you send them.

Yes, the salon can review reviews before they appear publicly.

Yes, you can activate automatic sending of requests after appointment completion.

LuxyBook enables direct response to clients, and we recommend a professional and calm approach.

More and better reviews increase the ranking and visibility of your salon within LuxyBook search.

Download the app or register on the website and follow the instructions.

We recommend one account per salon, with multiple employee profiles within the same account.

In the dashboard you can change salon data, services, and working hours.

You can change the package in account settings – upgrades and downgrades are automatic.

Click 'Forgot password' and follow the instructions.

Contact support and they will perform the deactivation or deletion process, or simply in the Dashboard you have an option under 'Billing' to cancel the Subscription.

Yes, each employee can have their own profile with specific appointments and access.

LuxyBook supports Android and iOS devices, as well as a web version for desktop.

Download it from Google Play Store or App Store and register.

There is also a web version that has all the functionalities of the mobile app.

In appointment settings and marketing section you can activate push notifications.

Dashboard shows an overview of bookings, income, number of clients, and reviews.

All functions require an internet connection, but some data can be viewed offline.

Yes, you can choose which sections you see, order, and notifications.

Use the Marketing page in the dashboard to send notifications to all clients who have booked at least one appointment.

Use automatic reminders, promotional notifications, discounts for first bookings, and the built-in Loyalty program. Regularly update services and working hours so clients can plan appointments more easily.

Activate local promotion in LuxyBook Marketing section, use discounts or 'first appointment free' and optimize salon description with keywords.

Use the built-in Waitlist and promotional notifications to send a notification to all clients waiting for an appointment or those who have already been to you.

We recommend 1-2 times weekly or for special promotions. Too many messages can irritate clients, and too few reduce engagement.

Yes, LuxyBook enables personalized messages by client name, service type, or previous visits.

The program enables you to reward loyal clients through points, discounts, or exclusive offers, which increases the number of return bookings.

Points are automatically awarded for completed appointments or specific promotions you set.

The program increases the number of returning clients, reduces 'no-show' appointments, and motivates clients to use additional services.

Yes, LuxyBook enables flexible combination of promotional campaigns and Loyalty rewards.

Dashboard shows appointments per employee, income, ratings, and number of completed services.

Yes, you can determine which employee sees which information and whether they have access to finances or marketing tools.

LuxyBook statistics show weekly, monthly, and annual overview of income, number of clients, and appointment occupancy.

Create promotions directly in the Marketing section, set dates and rules, and send notifications to all clients.

Yes, LuxyBook has exclusive partners for POS and payment systems, all in one application.

Set deposits or cancellation fees, use Waitlist and automatic reminders for clients.

Yes, LuxyBook provides a booking widget and links you can put on your site or social networks.

Yes, each location can have its own dashboard, calendar, and marketing settings.

LuxyBook tracks client reviews and ratings and displays them in the dashboard for performance tracking.

LuxyBook automatically tracks appointment changes and sends notifications to the employee and client.